Order Cancelations or Changes
If you need to make a change or otherwise cancel all or part of an order you have just placed please email or call us immediately. Orders are generally processed within 1-2 business days, however sometimes it can happen within an hour. Once an order has been processed for fullfillment we can not stop, hold, cancel, or modify it. You would need to then refer to our return process once you receive the item(s) to make any changes to the order, if eligible.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned - Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Special Order / Customized items
- Projectors, Monitors or TV's
- Gift Cards
- Downloadable software products
- Health and personal care items
- Some wearable items
- Books with obvious signs of use
- CD, DVD, software, video game, cassettes, vinyl record, that has been opened.
- Any item not in its original condition, for any reasons not due to our error.
To complete your return, you need a Return Authorization number.
Please do not send your purchase back to the manufacturer or original shipper, they can not assist you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
A return re-stocking charge of 15% will be applied to all product returns where the reason for the return is not a fault of ours. Original shipping costs are never refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.
There are certain situations where only partial refunds are granted (if applicable)
- Items that are returned with missing parts or items sold as part of a pack, or a promotional/bogo type sale, the amount of the full original or replacement amount of the missing item will be deducted from the total refund.
Promotional Bundles - Gifts or Packaged Deals
If your purchased items were part of a promotion bundle - you recieved a gift or free item with your purchase, or if you received a discount on an accompanying item with your purchase at the same time. If you are returning any part of a promotion bundle, you must return all items in the bundle to receive full credit. Any items that are missing upon return will have there full regular price deducted from the amount of the refund.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product please contact firstname.lastname@example.org for a Return Authorization Number (RMA) and instructions.
Once issued, Return Authroizations are valid for 15 days within which time returned items must be shipped, postmark dates accepted. Return Authorizations will not be extended or reissued.
You will be responsible for paying for your own shipping costs for returning your item, unless you are notified otherwise at time of return approval. In which case you will be sent a pre-paid return shipping label.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchange processes can vary depending on items and manufactures, this is beyond our control in most cases. In the event you are offered an exchange or replacement for any item, you maybe required to first return your current item, you may also be responsible for any shipping charges incurred to do so. In othercase the new items may be sent with a hold on your credit card, until the other item(s) are returned and inspected. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. A representative will explain the process to you for your specific item at the time of request.
Right To Refuse
We have final say on all returns, item inspections, exchanges, and refunds. We reserve the right to refuse any request for return, exchange, or refund for any reason at any time.