RETURN & EXCHANGE

Your Purchase is agreement to this policy

Return Period

You may return or exchange eligible items within15 DAYSof receipt.

Return Authorization

A Return Merchandise Authorization (RMA) is required to returned items. An RMA and the return address can be obtained by calling our office for return eligibility verification.  

REFUNDS

Refunds are issued back to the original form of payment. if there are any issue crediting your original payment method we will issue a check. Refunds are processed within 5-7 days of receipt of returned item.

Return Fees

PROCESSING CHARGES
All items returned for refund, were the reason for return is not an error on our behalf, will be accessed Return Processing Fee equal to 10% of the amount being refunded.


SHIPPING CHARGES
If Returning or exchanging items due to a manufacturer defect, mistake on our part, or shipping damage we will cover return shipping costs. If you are returning or exchanging for any other reason you are responsible for return shipping costs.

MISSING ITEMS CHARGES
  • Missing Accessories and Packaging will result in the total replacement price of the missing accessory being deducted from the total refund due.
  • Promotional (discounted or free) items that were included with item at time of sale must also be returned, if missing from return the promotional items original full-price will be deducted from the total refund due.
  • Packaged or Bundled items (ex. buy a projector and ceiling mount together save $100), if only one item from the deal is returned you forfeit the bundle or package savings. The savings amount will be deducted from the total refund amount due.

Return Restrictions

  • Labor fees are non-refundable once service is rendered. 
  • Pre-Orders - Any item that is purchased as a 'Pre-Ordere' may only be cancelled up until the order has been processed at the vendor, this is typically right before the items actually ships, but varies by vendor.
  • Projection Lamps, Software, Bluray Discs, Headphones, 3D Glasses, Microphones, or similar - when sealed pack has been broken, is non-returnable.*
  • Food Cookers or Food Prep devices such as popcorn machines, once the item has been used are non-returnable.*
  • All Flat screen TV's and projectors are non-returnable once delivered.*
  • Customized items are non-returnable.*

*unless the items were damaged in transit by delivery company, see Ordering & Delivery Terms for details about how to process a carrier claim.